Solutions

Appointment Reminders

Today’s active and technologically savvy consumers appreciate receiving routine reminders for appointments, bill payments and service renewals through automated messaging. These simple prompts provide overwhelming benefits for your business. Automated reminders help your organization reduce appointment cancellations, absenteeism, past-due payments and service expirations that disrupt your revenue stream. Read More >> Read Less >>

Collections

We approach every collections initiative as an opportunity to break new ground and set new standards. We work in a consultative capacity, developing strategies to meet the unique needs of our clients. InTouch Solutions helps your organization overcome the challenges associated with collections while maintaining a positive brand image. Read More >> Read Less >>

Informational Messages

Proactive messaging is an effective method to reach customers with relevant information and reduce inbound calls. InTouch Solutions has the technology you need to personalize informational messages, help you strengthen customer relationships and build brand loyalty. InTouch Solutions helps you connect with people all over the world and allows your customers to respond through interactive voice prompts and menu options. Read More >> Read Less >>

Political Messages

Automated political messaging is a cost-effective practice that allows you to reach your constituents, convey important information, and capture valuable data to help you succeed at the polls. What’s more, we offer quick implementation so that you can be in market in a matter of minutes when a hot issues emerges or need for a survey emerges. Read More >> Read Less >>

Surveys

Interactive surveys initiate a conversation with your customers, offer insight in satisfaction levels and help you build brand loyalty. This communication vehicle captures the voice of the consumer, helps address service issues, and provides actionable intelligence that gives your business a competitive advantage. Read More >> Read Less >>

Net Promoter

Net Promoter® Score (NPS) is a loyalty metric and a discipline for using customer feedback to fuel growth in your business. InTouch Solutions has developed a simple and cost effective method to capture your NPS using automated messaging. Your score identifies successes and failures within employee performance and provides actionable intelligence that can help steer profitable decision-making. Read More >>

Loyalty Calls

Research has shown us time and again that proactive communications help build loyalty, keep your brand top-of-mind and promote revenue growth. InTouch Solutions helps you create positive relationships by connecting proactively with your customers, anticipating their needs, and giving them more reasons to be satisfied with your organization. We take pride in helping our clients please their customers and grow their revenue at the same time. Read More >> Read Less >>

Billing & Service Notifications

The number of questions generated by the bills and service issues is staggering. This creates unnecessary activity for your call center and can be avoided with a simple outbound automated message that guides the customer to a menu of frequently asked questions. These proactive calls never enter your call center and customers react positively to early notifications. Read More >> Read Less >>

Preference Management

Managing customer preferences is critical to the success of any targeted communications. InTouch Solutions gives you the tools you need to gain insight into the wants and needs of your customers. We help you develop an effective preference management program, capture preferred channels of communication, and monitor consumer opt-ins to ensure that you honor permissions and maintain compliance. Read More >> Read Less >>