Voice Platform Capabilities
- Customized messages for live answers vs. answering machine messages
- Customers can easily transfer to a live agent or IVR to purchase or ask questions
- Message delivery via outbound calls OR customers can call-in to receive messages and input information
- Real-time reports accessible on the web
- Detailed tracking and analysis allows for continuous improvements
- Multiple language support
- Customized Caller ID display number
- Capture recordings from your customers with voice capture capabilities
- Virtual Recording Studio can record voice talent anywhere in the world
- Monitor purchase transactions or other customer interactions within a campaign
- Customized delivery time of messages in different geographic areas
- The use of Telco infrastructure instead of VoIP